Support The Call Center Worker and Consumer Protection Act

CWA National is calling for members to support the Call Center Worker and Consumer Protection Act. You can voice your support through the link to the national web site, however, we are asking members to take additional action. Please see a Steward for further information, we are requesting that all members who are able to do so write a hand-written letter to our member of congress, Randy Neugebauer, expressiong how important this bill is to us.

In addition to directly addressing the jobs we do each and every day, this bill contains protections that affect every single American. It provides vital protections for consumers, including the right to know where the call center you’re communicating with is located. This is extremely important as once a call leaves the USA, legal protections are weakened or nullified, putting you at risk for fraud and identity theft. This bill will require consumers, at their request, to be transferred to a domestic call center, protecting their rights.