*******ANNUAL ENROLLMENT UPDATE*******

During Annual Enrollment please take the time to look at your benefits for the upcoming year. Even if you do not want to make changes from the option you currently have go in & confirm it. I visited with AT&T Benefits Center today and was advised that the system is automatically set to default you regarding the Tobacco User Surcharge and possibly the Spouse/Partner Medical Surcharge. If these surcharges do NOT apply to you or your spouse/partner then you NEED to make the change to take those off. Once the deadline for Annual Enrollment is over it may be impossible to get this change.

You can enroll online or call AT&T Benefits Center at: 1 877 722-0020
October 18,2021 thru NOVEMBER 12,2021
Monday – Friday
7:00a – 7:00p Central Time

**********ANNUAL BENEFIT ENROLLMENT TIME**********

Annual Benefits Enrollment begins October 18, 2021. Please make sure you complete the enrollment process and either write down or print your confirmation number.

****NOTICE****** REGARDING VACCINE POLICY

T&T’s Covid 19 Vaccine Policy went into effect October 1, 2021. CWA Local 6203, along with the District and National, support voluntary vaccination programs and OPPOSES mandatory vaccination as a condition of employment. However, per AT&T’s policy, you must be fully vaccinated by February 1, 2022, unless you have an approved accommodation. You may apply for a job accommodation for a medical or religious exemption. Application should be made ASAP because of a 2-3 week time frame to complete. Also, remember you are not considered fully vaccinated until 2 weeks after your final dose.

If you have any questions please contact your manager or a CWA steward. You may also call Local 6203 hall at 806 793-6203.

DTV & AT&T TV DISCOUNT PROGRAM

August 24, 2021

TO: AT&T SW and AT&T Mobility Local Presidents

FROM: Sylvia J. Ramos, Assistant to the Vice President

SUBJECT: IMPORTANT CLARIFICATION: AT&T Employee Discounts

Dear AT&T Local Presidents,

Please advise your members that if they have already signed up for a DTV or ATT TV account and getting the concession, this notice does not apply to them. There is nothing further for them to do.

These reminder notices apply to employees who are not signed up but want DTV or ATT TV services, they must do so prior to August 28 to get the discount. If they do not sign up by August 28, the services are available to them but not at the discounted rate.

AUGUST EXECUTIVE BOARD & MEMBERSHIP MONTHLY MEETINGS

ONLY the E-Board meeting will be held on Tuesday, September 14,2021. ONLY the Executive Board members will be allowed at the meeting due to being a small group (max 11) and the ability to social distance safely.

Executive Board meeting 5:30pm

We apologize but we will NOT have a general membership meeting due to the increasing rise in Covid 19 cases and also of not being able to social distance safely. Every other month we will assess the situation and determine if we will have a meeting. We will notify you, via posting to this website and/or Facebook page, whether we will have a meeting or not due to COVID 19. Please stay healthy and be safe.

PREMIER SERVICE CONSULTANT(WFH) JOB DESCRIPTION (INFORMATIONAL ONLY) PART II

ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:

1. Administer system functions on all opening, closing, and balancing procedures
according to finance guidelines.
2. May be responsible for credit/inbound and outbound collections, activations, customer
service, E-services, revenue, fraud, business and technical/roaming support inquiries,
and other duties as required.
3. Ensure work area is maintained in a clean and professional environment; i.e. brochure
stocks, promotions display and workstation.
4. Handles executive escalations to the office of the president as well as any other
escalation as directed by management.
reports problem areas.
2. Utilizes various systems and tools to initiate to assist and service customers.
3. Continually maintains working knowledge of all company products, services and
promotions.
4. Make recommendations according to customer’s needs.
5. Utilizes operational systems to process purchases of all products and services.
6. Handles inquiries from customers related to billing, rate plans, features and services,
network, coverage, handsets & devices, accessories, repair & troubleshooting, credits
& adjustments, etc.
7. Handles credit checks, service activations and changes, and receivables
management/collections
8. May sell all services and products offered by the Company; handles inquiries on data
products, services, billing and troubleshooting.
9. May handle WLNP, relocations, combined bill support, after hours inquiries, pre-paid
service.
10.Troubleshoots and resolves customer impacting issues such as but not limited to voice
& data issues that span multiple networks and interdependent network elements,
considering network conditions, connectivity, devices, applications, provisioning and
billing. (Note: The skill and knowledge required will change with technology and
application innovations.)
11.Provides support for products and services offered by the Company.
12.Assists customers with products and services such as but not limited to laptop connect
services including air cards, USB devices, initial set-up, configuration of AT&T
provided software & applications.
13.Handles less routine & repetitive matters and more complex troubleshooting
scenarios.
14.Identifies, tracks & trends issues to assist in root cause elimination.
15.Proactively engages T3 support (network and IT) to address & resolve issues.
16.Engages third party vendors and suppliers as needed to address service faults &
provide customer resolution.
17.Remains proficient in all billing, rate plan and feature matters.
18.Able to communicate effectively, both verbally and in writing.

ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:

1. Perform over the counter exchanges of customer defective equipment.
2. Administer system functions on all opening, closing, and balancing procedures
according to finance guidelines.
3. May be responsible for credit/inbound and outbound collections, activations, customer
service, E-services, revenue, fraud, business and technical/roaming support inquiries,
and other duties as required.
4. Ensure work area is maintained in a clean and professional environment; i.e. brochure
stocks, promotions display and workstation.
5. Handles executive escalations to the office of the president as well as any other
escalation as directed by management.
6. Handles regulatory escalations.
7. Demonstrates proficiency in all billing and technical matters to efficiently assist
customers & resolve the escalation.
8. Coordinates effectively with other departments as needed to resolve customer issue.
9. Communicates effectively and timely to regulatory agencies as required per service
level agreements.

PREFERRED QUALIFICATIONS

• At least one year customer service experience preferred.
• Call Center experience preferred.
• Advance Typing/keyboarding skills preferred.

SPECIAL JOB REQUIREMENTS:

• Specific job assignments may require day, evening, weekend or holiday hours.
• Occasional overtime may be required.

PHYSICAL REQUIREMENTS

No physical requirements.

BASIC QUALIFICATIONS

TESTS:
Applicants will be expected to pass any assessments or tests associated with the
position.

TRAINING

• Classroom training.
• On-the-job training.
Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice, at any time at the Company’s sole discretion.

PREMIER SERVICE CONSULTANT(WFH) JOB DESCRIPTION (INFORMATIONAL ONLY) PART I

PLEASE BE AWARE THAT THIS POSTING WILL BE IN 2 PARTS…PART I & PART II

The Local Union Officers wanted you to be mindful of a new job description that the company has. THIS IS NOT A JOB OPENING OR ADVISING YOU OF ONE. THIS IS FOR INFORMATIONAL PURPOSES ONLY in the event that the company may offer this to you or anyone you know in the future. This is only for you to see what the job will or may entail so you can make informed decisions. You can also call us if you have any questions at 806 793-6203. Please see the job description below and on the Part II posting:

JOB TITLE: PREMIER SERVICE CONSULTANT (WFH)
DATE: 06/05/2020
Job Key Code Mobility Labor Agreement District
16100044 Purple 6

JOB DESCRIPTION
The Premier Service Consultant (WFH) assists customers with questions and concerns
on all products and services offered by the Company through research and resolution
using various tools and systems. Handles telephone and virtual customer contacts while
working remotely from home. Coordinates with all sales channels for retention efforts on
existing customer base. May sell products and services offered by the Company. May
resolve inquiries received via telephone, e-mail, e-care, correspondence, TTY, and on-
line chat. Customer interaction may result from a variety of contact methods, including
but not limited to direct calls from customers, transferred callers or the resolution of trouble
tickets. Responsibilities within the Premier Service Consultant (WFH) role may also
include those that require additional training in other areas within the broad duties of
general customer care once competency has been demonstrated. By way of example,
these may include but are not limited to sales, saves, retention, high value customers,
billing and adjustment teams, advanced technical support, and/or collections work.
Exhibits in-depth knowledge of all products, services, rate plans, feature bundles, and
offers to provide best solution options and totally resolve customer issues. Develops a
proven track record of resolving issues and retaining customers. Performs other duties
as assigned by management.

It is critical & significant to recognize & provide for the following:

• The AT&T environment is constantly evolving to meet customer and competitive
demands and will continue to do so; we need the flexibility to evolve with it.
• Customer interactions that are viewed as requiring “specialized” skills today may be
mainstreamed tomorrow as we continue to drive tools and technology to enable first
call resolution at the frontline.
• Training content, call types and responsibilities may change over time at the discretion
of the company as the business evolves and our technology & tools advance.
• Continued investment will be made in the self-service options we provide to our
customers, eliminating the need for the customer to call in for service and allowing
customers to self-service in additional areas.

GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:

The essential functions listed below are representative of duties performed by this job
title. Duties generally may include but are not limited to the following:

1. Answers customer/client requests or inquiries concerning services and products and
reports problem areas.
2. Utilizes various systems and tools to initiate to assist and service customers.
3. Continually maintains working knowledge of all company products, services and
promotions.
4. Make recommendations according to customer’s needs.
5. Utilizes operational systems to process purchases of all products and services.
6. Handles inquiries from customers related to billing, rate plans, features and services,
network, coverage, handsets & devices, accessories, repair & troubleshooting, credits
& adjustments, etc.
7. Handles credit checks, service activations and changes, and receivables
management/collections
8. May sell all services and products offered by the Company; handles inquiries on data
products, services, billing and troubleshooting.
9. May handle WLNP, relocations, combined bill support, after hours inquiries, pre-paid
service.
10.Troubleshoots and resolves customer impacting issues such as but not limited to voice
& data issues that span multiple networks and interdependent network elements,
considering network conditions, connectivity, devices, applications, provisioning and
billing. (Note: The skill and knowledge required will change with technology and
application innovations.)
11.Provides support for products and services offered by the Company.
12.Assists customers with products and services such as but not limited to laptop connect
services including air cards, USB devices, initial set-up, configuration of AT&T
provided software & applications.
13.Handles less routine & repetitive matters and more complex troubleshooting
scenarios.
14.Identifies, tracks & trends issues to assist in root cause elimination.
15.Proactively engages T3 support (network and IT) to address & resolve issues.
16.Engages third party vendors and suppliers as needed to address service faults &
provide customer resolution.
17.Remains proficient in all billing, rate plan and feature matters.
18.Able to communicate effectively, both verbally and in writing.
19.Ability to engage virtually with management as needs of the business require.

MONTHLY EXECUTIVE BOARD & MEMBERSHIP MEETINGS FOR JULY

The E-Board and Membership meetings will be held on Tuesday, August 3, 2021. Please be aware that social distancing is still required & masks are optional. We will allow as many as possibly to be safe. Also, if you are sick, have Covid or been exposed to Covid please do not attend.

Executive Board meeting 5:30pm

General Membership meeting 6:30pm

Please mark your calendar & make a commitment to attend the monthly union meetings. As members we all have the privilege to attend, vote and speak at these meetings. It is not just for officers and stewards, we all( officers, stewards, all members), make up the “union”. Please bring any questions, comments or concerns that you may have. We will have a few topics to cover and provide updates on bargaining and other things going on in our different departments and areas. Please come and join us

PROTECTING THE RIGHT TO ORGANIZE(PRO) ACT

If, as a CWA member, you are interested in building power for workers, coming together to win better pay, safe working conditions, and more time to spend with family members then we encourage you to participate in getting the PRO ACT(H.R. 842/S. 420) passed. Your help is needed to contact voters, via phone bank, to contact their Senators to pass this Act along with you filling out a postcard. The PRO Act would drastically improve our ability to organize and bargain for stronger contracts along with giving more workers the tools they need to build power and improve working conditions. If you are interested please come by the Union Hall on your off time to fill out a PRO Act postcard. The hall address is: 405 50th St(2 1/2 blocks east of 1-27). Please call the hall first to make sure someone is there at 806 793-6203.

Also, CWA (Communications Workers of America) will be hosting a phone bank this Thursday, 06-17-21, at 5:00pm to get voters in key states of Arizona, Virginia, and Alaska to call their US Senators to ask them to co-sponsor the PRO Act. Please note that you can ONLY do this if you are already off the work clock or on PTO time..
Below is the link where you can RSVP to participate in the phone bank:

https://www.mobilize.us/wfpower/event/393348/

IT’S TIME TO GET THE PRO ACT PASSED!