Support The Call Center Worker and Consumer Protection Act
Posted: January 31, 2012 Filed under: Legislative Leave a comment »CWA National is calling for members to support the Call Center Worker and Consumer Protection Act. You can voice your support through the link to the national web site, however, we are asking members to take additional action. Please see a Steward for further information, we are requesting that all members who are able to do so write a hand-written letter to our member of congress, Randy Neugebauer, expressiong how important this bill is to us.
In addition to directly addressing the jobs we do each and every day, this bill contains protections that affect every single American. It provides vital protections for consumers, including the right to know where the call center you’re communicating with is located. This is extremely important as once a call leaves the USA, legal protections are weakened or nullified, putting you at risk for fraud and identity theft. This bill will require consumers, at their request, to be transferred to a domestic call center, protecting their rights.
Bargaining Begins!
Posted: January 31, 2012 Filed under: News Leave a comment »
Kicking Things Off
District 6 Bargaining begain at 10:00 AM today, January 31st, 2012. Locally, Cora Ward got us off to a start first thing this morning, signing up new members and helping to provide information to our membership. We had several others on hand to help as the day went by and all in all it was a good start to the process for us.
As of 4:30 PM we have signed up nine new members, a great start to bargaining!
One of our concerns is that the company may push to include a Leveraged Service Representative title in this contract, something we are deeply opposed to. We have reached out to every local in the district to express our concern, and the response has been largely in agreement with our position.
Unfortunately, we have had less luck getting a commitment — or even a response — from the district on this important issue. We have reached out to District 6 Vice President Claude Cummings and are anxiously awaiting a reply.
There will be a special meeting tonight at 6:30 PM for the Core Leveraged Service Reps. Members are welcome to come listen in to find out about the working conditions these members endure and hear about their concerns.
