MetLife Legal Plans for only $19.95/month

MetLife Legal Plans is here to help connect you to experienced attorneys – all with no copays, deductibles, or claim forms with a network attorney – and for a limited time, at a reduced monthly fee of only $19.95 a month.

With MetLife Legal Plans, you can access expert advice on estate planning, traffic issues, buying or selling a home, and other legal matters that impact you and your family.

You can even create wills and other documents online in as little as 15 minutes with the new digital estate planning solution.

Enrollment at the reduced monthly fee of only $19.95 ends November 30!

CWA JOE BEIRNE FOUNDATION SCHOLARSHIP 2022-2023

The CWA Joe Beirne Foundation will award 16 partial college scholarships of $4,000 each for two years. CWA members, their spouses, children, and grandchildren are eligible for the scholarships, including the dependents of retired, laid-off, or deceased members.

Applications are available only online at the Foundation’s website, https://cwa-union.org/pages/beirne_scholarship_application?link_id. The final deadline for the 2022-2023 school year is 11:59 p.m., EDT, April 30, 2022.

The Beirne scholarship program is made possible by funding from CWA locals. More information about this scholarship is shown below.

About the Scholarship

Sixteen partial college scholarships of $4,000 each are being offered for the 2022-2023 school year. Winners, selected in a lottery drawing, also will receive second-year scholarships of the same amount contingent upon satisfactory academic accomplishment. Part-time students, less than 12 credits, will receive half of the scholarship monies.

Eligible for the awards are CWA members and their spouses, children and grandchildren, including those of retired or deceased members.
Joseph BeirneOrigin

The CWA Joe Beirne Foundation was established in October 1974 by the Communications Workers of America Executive Board to honor the name and memory of the founding President of CWA, who served for more than 30 years. In his capacity as the first CWA President, Joe Beirne took great pride in the roles he played in the fields of education and learning and other areas of social concern. On April 26, 1999, the CWA Executive Board voted to combine the Joseph Anthony Beirne Memorial Foundation and the Ray Hackney Scholarship Fund, thereby creating the CWA Joe Beirne Foundation. Read more about Joseph Beirne.
Eligibility

CWA members, their spouses, children and grandchildren (including dependents of laid-off, retired or deceased CWA members) may apply. Applicants must be high school graduates or at least high school students who will graduate during the year in which they apply. Undergraduate and graduate students returning to schooling may also apply. Prior winners may not reapply.
Dates

Applications are accepted during the months of November through April. Final deadline for the 2022-2023 school year is April 30, 2022 at 11:59 p.m. EDT.
Selections

Winners are chosen by lottery drawing and only winners will be notified. Click here for a list of past winners.
Study Requirements

No specific studies are required. Scholarship winners may pursue whatever courses they wish.
Funding For more information and assistance, please call 202.434.1320.

The CWA Joe Beirne Foundation has been built up by voluntary contributions and is self-perpetuating. Contributions and pledges are received from CWA Locals, members and officers.
Applications

Applications should only be submitted through the online application form.
Who Was Beirne?

Joseph Anthony Beirne is considered CWA’s founding leader.

The son of Irish immigrant parents – his dad was a union railroad worker – Beirne grew up in Jersey City, N.J. and went to work in 1927 for Western Electric, the Bell Telephone System’s manufacturing arm. With the New Deal labor reforms and passage of the Wagner Act in 1935, Beirne and others were inspired to begin organizing the nation’s phone workers.

After the National Federation of Telephone Workers was formed in 1938, the fiery and charismatic Beirne soon ascended to the presidency in 1943 at the age of 32. He set himself the mission of molding this loose federation of autonomous unions into a true international union. That goal, forged in the fires of a tough nationwide strike by 350,000 Bell System workers in 1947, was achieved the following year with creation of the modern Communications Workers of America.

With a strong new national structure and affiliation with the militant CIO in 1949, CWA under Joe Beirne’s leadership broadened its organizing focus, grew steadily in numbers and strength, and used an innovative pattern bargaining strategy to raise wage and benefit standards throughout the communications industry. The union also became a leading force in the political and legislative arenas, community services, the civil rights struggle, and global labor affairs.

When Beirne, who was seriously ill, stepped down from the presidency in June of 1974, CWA had become recognized as one of the most dynamic and progressive unions in the world – qualities that also described its leader for more than three decades.

Joe Beirne died on Labor Day 1974. The Joseph A. Beirne Foundation honors his lifelong commitment to education and progressive social causes.

*******ANNUAL ENROLLMENT UPDATE*******

During Annual Enrollment please take the time to look at your benefits for the upcoming year. Even if you do not want to make changes from the option you currently have go in & confirm it. I visited with AT&T Benefits Center today and was advised that the system is automatically set to default you regarding the Tobacco User Surcharge and possibly the Spouse/Partner Medical Surcharge. If these surcharges do NOT apply to you or your spouse/partner then you NEED to make the change to take those off. Once the deadline for Annual Enrollment is over it may be impossible to get this change.

You can enroll online or call AT&T Benefits Center at: 1 877 722-0020
October 18,2021 thru NOVEMBER 12,2021
Monday – Friday
7:00a – 7:00p Central Time

**********ANNUAL BENEFIT ENROLLMENT TIME**********

Annual Benefits Enrollment begins October 18, 2021. Please make sure you complete the enrollment process and either write down or print your confirmation number.

****NOTICE****** REGARDING VACCINE POLICY

T&T’s Covid 19 Vaccine Policy went into effect October 1, 2021. CWA Local 6203, along with the District and National, support voluntary vaccination programs and OPPOSES mandatory vaccination as a condition of employment. However, per AT&T’s policy, you must be fully vaccinated by February 1, 2022, unless you have an approved accommodation. You may apply for a job accommodation for a medical or religious exemption. Application should be made ASAP because of a 2-3 week time frame to complete. Also, remember you are not considered fully vaccinated until 2 weeks after your final dose.

If you have any questions please contact your manager or a CWA steward. You may also call Local 6203 hall at 806 793-6203.

DTV & AT&T TV DISCOUNT PROGRAM

August 24, 2021

TO: AT&T SW and AT&T Mobility Local Presidents

FROM: Sylvia J. Ramos, Assistant to the Vice President

SUBJECT: IMPORTANT CLARIFICATION: AT&T Employee Discounts

Dear AT&T Local Presidents,

Please advise your members that if they have already signed up for a DTV or ATT TV account and getting the concession, this notice does not apply to them. There is nothing further for them to do.

These reminder notices apply to employees who are not signed up but want DTV or ATT TV services, they must do so prior to August 28 to get the discount. If they do not sign up by August 28, the services are available to them but not at the discounted rate.

AUGUST EXECUTIVE BOARD & MEMBERSHIP MONTHLY MEETINGS

ONLY the E-Board meeting will be held on Tuesday, September 14,2021. ONLY the Executive Board members will be allowed at the meeting due to being a small group (max 11) and the ability to social distance safely.

Executive Board meeting 5:30pm

We apologize but we will NOT have a general membership meeting due to the increasing rise in Covid 19 cases and also of not being able to social distance safely. Every other month we will assess the situation and determine if we will have a meeting. We will notify you, via posting to this website and/or Facebook page, whether we will have a meeting or not due to COVID 19. Please stay healthy and be safe.

PREMIER SERVICE CONSULTANT(WFH) JOB DESCRIPTION (INFORMATIONAL ONLY) PART II

ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:

1. Administer system functions on all opening, closing, and balancing procedures
according to finance guidelines.
2. May be responsible for credit/inbound and outbound collections, activations, customer
service, E-services, revenue, fraud, business and technical/roaming support inquiries,
and other duties as required.
3. Ensure work area is maintained in a clean and professional environment; i.e. brochure
stocks, promotions display and workstation.
4. Handles executive escalations to the office of the president as well as any other
escalation as directed by management.
reports problem areas.
2. Utilizes various systems and tools to initiate to assist and service customers.
3. Continually maintains working knowledge of all company products, services and
promotions.
4. Make recommendations according to customer’s needs.
5. Utilizes operational systems to process purchases of all products and services.
6. Handles inquiries from customers related to billing, rate plans, features and services,
network, coverage, handsets & devices, accessories, repair & troubleshooting, credits
& adjustments, etc.
7. Handles credit checks, service activations and changes, and receivables
management/collections
8. May sell all services and products offered by the Company; handles inquiries on data
products, services, billing and troubleshooting.
9. May handle WLNP, relocations, combined bill support, after hours inquiries, pre-paid
service.
10.Troubleshoots and resolves customer impacting issues such as but not limited to voice
& data issues that span multiple networks and interdependent network elements,
considering network conditions, connectivity, devices, applications, provisioning and
billing. (Note: The skill and knowledge required will change with technology and
application innovations.)
11.Provides support for products and services offered by the Company.
12.Assists customers with products and services such as but not limited to laptop connect
services including air cards, USB devices, initial set-up, configuration of AT&T
provided software & applications.
13.Handles less routine & repetitive matters and more complex troubleshooting
scenarios.
14.Identifies, tracks & trends issues to assist in root cause elimination.
15.Proactively engages T3 support (network and IT) to address & resolve issues.
16.Engages third party vendors and suppliers as needed to address service faults &
provide customer resolution.
17.Remains proficient in all billing, rate plan and feature matters.
18.Able to communicate effectively, both verbally and in writing.

ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:

1. Perform over the counter exchanges of customer defective equipment.
2. Administer system functions on all opening, closing, and balancing procedures
according to finance guidelines.
3. May be responsible for credit/inbound and outbound collections, activations, customer
service, E-services, revenue, fraud, business and technical/roaming support inquiries,
and other duties as required.
4. Ensure work area is maintained in a clean and professional environment; i.e. brochure
stocks, promotions display and workstation.
5. Handles executive escalations to the office of the president as well as any other
escalation as directed by management.
6. Handles regulatory escalations.
7. Demonstrates proficiency in all billing and technical matters to efficiently assist
customers & resolve the escalation.
8. Coordinates effectively with other departments as needed to resolve customer issue.
9. Communicates effectively and timely to regulatory agencies as required per service
level agreements.

PREFERRED QUALIFICATIONS

• At least one year customer service experience preferred.
• Call Center experience preferred.
• Advance Typing/keyboarding skills preferred.

SPECIAL JOB REQUIREMENTS:

• Specific job assignments may require day, evening, weekend or holiday hours.
• Occasional overtime may be required.

PHYSICAL REQUIREMENTS

No physical requirements.

BASIC QUALIFICATIONS

TESTS:
Applicants will be expected to pass any assessments or tests associated with the
position.

TRAINING

• Classroom training.
• On-the-job training.
Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice, at any time at the Company’s sole discretion.

PREMIER SERVICE CONSULTANT(WFH) JOB DESCRIPTION (INFORMATIONAL ONLY) PART I

PLEASE BE AWARE THAT THIS POSTING WILL BE IN 2 PARTS…PART I & PART II

The Local Union Officers wanted you to be mindful of a new job description that the company has. THIS IS NOT A JOB OPENING OR ADVISING YOU OF ONE. THIS IS FOR INFORMATIONAL PURPOSES ONLY in the event that the company may offer this to you or anyone you know in the future. This is only for you to see what the job will or may entail so you can make informed decisions. You can also call us if you have any questions at 806 793-6203. Please see the job description below and on the Part II posting:

JOB TITLE: PREMIER SERVICE CONSULTANT (WFH)
DATE: 06/05/2020
Job Key Code Mobility Labor Agreement District
16100044 Purple 6

JOB DESCRIPTION
The Premier Service Consultant (WFH) assists customers with questions and concerns
on all products and services offered by the Company through research and resolution
using various tools and systems. Handles telephone and virtual customer contacts while
working remotely from home. Coordinates with all sales channels for retention efforts on
existing customer base. May sell products and services offered by the Company. May
resolve inquiries received via telephone, e-mail, e-care, correspondence, TTY, and on-
line chat. Customer interaction may result from a variety of contact methods, including
but not limited to direct calls from customers, transferred callers or the resolution of trouble
tickets. Responsibilities within the Premier Service Consultant (WFH) role may also
include those that require additional training in other areas within the broad duties of
general customer care once competency has been demonstrated. By way of example,
these may include but are not limited to sales, saves, retention, high value customers,
billing and adjustment teams, advanced technical support, and/or collections work.
Exhibits in-depth knowledge of all products, services, rate plans, feature bundles, and
offers to provide best solution options and totally resolve customer issues. Develops a
proven track record of resolving issues and retaining customers. Performs other duties
as assigned by management.

It is critical & significant to recognize & provide for the following:

• The AT&T environment is constantly evolving to meet customer and competitive
demands and will continue to do so; we need the flexibility to evolve with it.
• Customer interactions that are viewed as requiring “specialized” skills today may be
mainstreamed tomorrow as we continue to drive tools and technology to enable first
call resolution at the frontline.
• Training content, call types and responsibilities may change over time at the discretion
of the company as the business evolves and our technology & tools advance.
• Continued investment will be made in the self-service options we provide to our
customers, eliminating the need for the customer to call in for service and allowing
customers to self-service in additional areas.

GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:

The essential functions listed below are representative of duties performed by this job
title. Duties generally may include but are not limited to the following:

1. Answers customer/client requests or inquiries concerning services and products and
reports problem areas.
2. Utilizes various systems and tools to initiate to assist and service customers.
3. Continually maintains working knowledge of all company products, services and
promotions.
4. Make recommendations according to customer’s needs.
5. Utilizes operational systems to process purchases of all products and services.
6. Handles inquiries from customers related to billing, rate plans, features and services,
network, coverage, handsets & devices, accessories, repair & troubleshooting, credits
& adjustments, etc.
7. Handles credit checks, service activations and changes, and receivables
management/collections
8. May sell all services and products offered by the Company; handles inquiries on data
products, services, billing and troubleshooting.
9. May handle WLNP, relocations, combined bill support, after hours inquiries, pre-paid
service.
10.Troubleshoots and resolves customer impacting issues such as but not limited to voice
& data issues that span multiple networks and interdependent network elements,
considering network conditions, connectivity, devices, applications, provisioning and
billing. (Note: The skill and knowledge required will change with technology and
application innovations.)
11.Provides support for products and services offered by the Company.
12.Assists customers with products and services such as but not limited to laptop connect
services including air cards, USB devices, initial set-up, configuration of AT&T
provided software & applications.
13.Handles less routine & repetitive matters and more complex troubleshooting
scenarios.
14.Identifies, tracks & trends issues to assist in root cause elimination.
15.Proactively engages T3 support (network and IT) to address & resolve issues.
16.Engages third party vendors and suppliers as needed to address service faults &
provide customer resolution.
17.Remains proficient in all billing, rate plan and feature matters.
18.Able to communicate effectively, both verbally and in writing.
19.Ability to engage virtually with management as needs of the business require.

MONTHLY EXECUTIVE BOARD & MEMBERSHIP MEETINGS FOR JULY

The E-Board and Membership meetings will be held on Tuesday, August 3, 2021. Please be aware that social distancing is still required & masks are optional. We will allow as many as possibly to be safe. Also, if you are sick, have Covid or been exposed to Covid please do not attend.

Executive Board meeting 5:30pm

General Membership meeting 6:30pm

Please mark your calendar & make a commitment to attend the monthly union meetings. As members we all have the privilege to attend, vote and speak at these meetings. It is not just for officers and stewards, we all( officers, stewards, all members), make up the “union”. Please bring any questions, comments or concerns that you may have. We will have a few topics to cover and provide updates on bargaining and other things going on in our different departments and areas. Please come and join us